Cancellation and Payment Responsibility
- We require at least a 48-hour notice to reschedule or cancel your appointments. A message may be left on our voicemail after hours.
- A cancellation fee equal to the full price of the session will be charged when less than a 24-hour notice is given and 50% fee for cancellations/reschedules between 24 and 48 hours notice. Short notice cancellations are difficult to fill, even with a waiting list so please give as much notice as possible if you need to reschedule.
- Insurance will not reimburse cancellation fees. You are responsible for cancellation fees and fees that your insurance company does not cover.
- Reminder emails are a courtesy to you. If you do not receive a reminder email, you're still responsible for attending your scheduled appointment.
- Any No Show/Cancellation fee incurred will be billed to your credit card on file. If your credit card is declined the payment must be received by our office within 30 days of the missed appointment date. After 30 days of non-payment, interest accrues at 12% per month. After 120 days of non-payment, the account will be sent to Collections and the patient will be discharged from Nurturance, LLC.
- If your insurance company declines to pay for services received for any reason, you are the responsible party and all payments must be received within 30 days.
- If any balance on your account is over ninety (90) days past due, your account will be in default and auto referred to a collection agency. The balance of any account not paid within ninety (90) days will begin to accrue interest at the rate of 1.5% per month or the maximum allowed by applicable law, whichever is lower.
The privacy of your personal information is important to our clinic. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide.
Like all medical professionals, we collect, use and disclose personal information in order to serve our patients. The primary purpose of collecting personal information is to provide treatment.
Like most organizations, we also collect, use and disclose information for purposes secondary to our primary purposes. The most common examples of our related and secondary purposes are to invoice patients for goods or services that were not paid for at the time, to process credit card payments or to collect unpaid accounts.
The cost of goods/services provided by the organization to patients is often paid for by third parties (e.g., motor vehicle accident insurance, private insurance). These third-party payers often have the client's consent or legislative authority to direct us to collect and disclose certain information in order to demonstrate patient entitlement to this funding.
By scheduling your appointment you agree to the above policies.