The privacy of your personal information is important to our clinic. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide.
Like all medical professionals, we collect, use and disclose personal information in order to serve our patients. The primary purpose for collecting personal information is to provide treatment.
Like most organizations, we also collect, use and disclose information for purposes secondary to our primary purposes. The most common examples of our related and secondary purposes is to invoice patients for goods or services that was not paid for at the time, to process credit card payments or to collect unpaid accounts.
The cost of goods/services provided by the organization to patients is often paid for by third parties (e.g., motor vehicle accident insurance, private insurance). These third party payers often have the patient’s consent or legislative authority to direct us to collect and disclose certain information in order to demonstrate patient entitlement to this funding.
Patients or other individuals we deal with may have questions about our goods or services after they have been received. We retain patient information for a mandatory minimum of ten years after the last contact.
Appointment and Cancellation Policy
Please note that same day appointments may not always be guaranteed if booked online.
Arrivals - We recommend you arrive 10-15 minutes prior to any appointment time for check in to ensure you will receive the full benefit of your massage. This allows you to fill out the appropriate client form, change, and prepare for the service.
Late Arrivals – Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “FULL” session.
Cancellations – You have up until 24 hours prior to your appointment(s) to cancel without incurring any charges. We will conduct confirmation calls or emails outside the 24 hour cancellation period time as a courtesy reminder. We kindly request that cancellations be made at least 24 hours in advance for single visits and 48 hours for multiple reservations (2+ or more clients) .
Late Cancellations - If less than 24 hours notice is given, a 50% charge of scheduled services will be billed. This applies to SAME DAY late cancellations as well. A credit card will be required for future appointments if two or more cancellations occur.
No Shows - failure to cancel, no shows, and no calls, will result in a full service (100%) fee charge. We do understand emergencies and illnesses do occur. if you have a fever, have been in the hospital, have been vomiting or diarrhea within 24 hours of your scheduled reservation, or it begins a couple hours prior to your scheduled session, or your children are ill and need you at home, please cancel. Feel free to call and reschedule your appointment. There will be no charge for these types of cancellations. In the event of reasonable unexpected life events, or illness, we waive this policy. This is at the discretion of the scheduled therapist. Please give us a call, we want to work with you.
Forms of Payment– We Accept Visa, Mastercard,, Discover, Checks and Cash. For payment of services, any returned Checks (NSF) will be subject to a $35.00 fee. (No out of State Checks Accepted).